Privacy Policy

At Phynix Wireless, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the Protection of Personal Information Act (POPIA) of South Africa. By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

When you sign up for our services or contact us, we may collect personal information including your full name, physical address, email address, phone number, and payment details.

We also collect technical data such as your IP address, device type, browser information, and usage patterns when you use our network or visit our website. This helps us maintain service quality and troubleshoot issues.

2. How We Use Your Information

We use your personal information to provide and manage your internet service, process payments, send service-related communications, and respond to support requests.

We may also use aggregated, anonymised data to improve our network infrastructure, plan coverage expansions, and enhance the overall quality of our services across Limpopo.

3. Data Sharing

Phynix Wireless does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted service providers who assist us in operating our business (such as payment processors and technical support partners), subject to strict confidentiality agreements. We may also disclose information where required by South African law or a valid court order.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encrypted data transmission, secure servers, and restricted access controls.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your account.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser preferences.

We do not use cookies to collect sensitive personal information or to track your activity across unrelated third-party websites.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information held by Phynix Wireless. You may also object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When your data is no longer required, we securely delete or anonymise it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify active customers of significant changes via email or a notice on our website. The date at the top of this page indicates when the policy was last revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us: